FREQUENTLY ASKED QUESTIONS

Q. What is your return policy?

A. All sales of limited edition art tables are final.

Q. What if the item I ordered is damaged?

A. POMOFO Gallery has taken great care of ensuring that each item is well packaged to prevent damage from occuring. However, in the event that damage does occur during shipping you may be entitled to a complete refund upon return of the item. You will be required to contact POMOFO Gallery or the shipping company directly (FedEx @ 1-800-463-3339, DHL @ 1-800-225-5345 or UPS @ 1-800-742-5877) within five business days, provide a detailed description of the damage, and retain all original shipping/packaging materials to be used for the return shipment of the item along with the accompanying Certificate of Authenticity. You may request to have a replacement item shipped to you instead of a refund, but because of the limited edition nature of the merchandise offered at POMOFO Gallery, this may not be an option.

Q. How is payment handled? And is it secure?

A. POMOFO Gallery accepts all major credit cards (Visa, Mastercard, Amex, Discover) through the use of the PayPal payment system. PayPal uses the latest technology and proprietary procedures to protect the security of its transactions. Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). For more information please visit PayPal at www.paypal.com.

Q. What if I don't have a PayPal account?

A. You do not need a PayPal account to complete a transaction and may use any major credit card. A PayPal account is entirely optional.

Q. How do you ship your furniture pieces?

A. Each piece is shipped unassembled and has been designed for easy assembly. All pieces are carefully wrapped with foam which serves to protect the pieces from damage during shipping. Shipping is handled by FedEx, DHL or UPS.

Q. When will my order ship?

A. Orders will be shipped within 5-7 business days following order confirmation. You will be notified ASAP if the item you ordered is no longer available.

Q. Do you ship internationally?

A. POMOFO Gallery will only ship within the continental United States to a confirmed credit card address.

Q. What do you mean by limited edition?

A. POMOFO Gallery offers a limited number of pieces for each size/style of furniture from each series. The series is defined by name and color scheme. Each piece has an etched signature from the artist on the back, as well as the name of the piece, series #, year art was completed, and the number of the piece, e.g., #5 of 20 or 5/20. In addition, each piece is shipped with a Certificate of Authenticity.

Q. Can I find your products in stores?

A. No. All POMOFO Gallery functional art tables are available exclusively from this website. If any products become available at brick and mortar shops it will be announced on this website.

Q. Are your paints and finishes safe?

A. Yes. POMOFO Gallery uses only non-toxic, water-based paints and finishes.

Q How do I clean my new table without harming the finish and/or art work?

A. To maintain the finish, clean surface with a damp washcloth and wipe dry. Cleaners such as Pledge and Murphy's Oil Soap are not recommended because they leave a dull residue on the finish. Surfaces may be cleaned with a damp cloth. Do not use household cleaners or window cleaners. Paste wax is not recommended because it builds up and yellows.

Q. Do you do custom work?

A. No. All art work is designed solely by the artist.

Q. Do you make your own furniture?

A. No. The furniture used by POMOFO Gallery is made by a third party manufacturer and has been selected as a canvas/medium for its durability, traditional craftsmanship, and the wood's ability to accept paint.

Q. Why is the color of the art work slightly different than what I saw on your website?

A. The colors you see in your internet browser are dependent on how well or how badly your monitor is calibrated, e.g., brightness, contrast, etc. Potentially you could look at the same website on several monitors and find slight variations in the colors based on each monitor's settings. Unless your monitor is severely out of calibration these differences in color should be negligible. POMOFO Gallery is not responsible for the misinterpretation of color due to un-calibrated monitor settings. Monitor calibration is essential for emulating colors you see in real life on screen and there are many resources on the internet that will provide you with information on how to properly calibrate your monitor.

Q. What kind of wood are your pieces made of?

A. Each piece is made of solid parawood. The density of parawood is comparable to that of birch or ash. It possesses an open grain similar to mahogany. Its strength is rated the same as maple and has also been referred to as Malaysian Oak for this reason. Parawood is native to the Amazon Region of South America. Information can be traced back to Christopher Columbus. It was during his second visit to South America, that he wondered about the heavy black ball the natives were using in games. This ball was made from the vegetable gum of the parawood tree. Later historians would marvel at the substance, which bounced so much when thrown to the ground it appeared to be alive. In the 19th Century Henry Wickham, of England, transported some seeds to England for germination. The resulting seedlings were then taken to the Malay Peninsula for planting, where began the great Rubber Plantations of Malaysia. After 25 to 30 years of latex production, tapped in the same manner syrup is tapped from maple trees, the tree ceases to produce sufficient quantities of latex. The tree is cut for processing in the manufacture of fine furniture and a new tree is planted in its place. This is an example of man’s ability to fully utilize our natural resources without harming the environment.

Q. Why are there only two designs of which to choose from?

A. POMOFO Gallery is run solely by the artist who handles everything from the artwork to the website to the order fulfillment process. Each table is etched, painted and finished by hand thus requiring a fair deal of time for completion. The website will be updated to reflect current availability of each edition as well as the introduction of new art designs.